Claims and returns
Any claim must be submitted within 4 weeks of delivery of goods. Goods may only be returned upon authorisation by the Company.
Those goods covered by formal warranty are returnable only in accordance with the terms of the warranty provisions.
Goods may only be returned by a carrier approved by the Company.
Cancellations
Orders may only be cancelled upon terms which fully compensate the Company against all and any loss occasioned to it as a result of such cancellation.
Intellectual Property
In the event that designs, images, logos, trademarks and PBR, and other specifications are supplied by the Purchaser for manufacture by or to the order of the Purchaser by the Company, the Purchaser warrants that the use of those elements or specifications shall not infringe the rights of any third party. It is the responsibility of the Purchaser to obtain any licences, approvals or permits required for the manufacture of goods by the Company to order of the Purchaser.
Warranty of Substrates
Substrate information is based on tests believed to be reliable but do not constitute a guarantee or warranty. The company warrants the produced products to be free from defects in materials and workmanship. Any failure of product must be notified to the Company within (30) thirty days of delivery or (7) days of appearance of the failure and include substantiation that the product has been stored and applied in accordance with the Company’s standards and instructions. Defective product should be returned and a replacement will be made without charge. Where replacement is impractical a credit not exceeding the actual price paid for the product will be made.
Any implied warranty of merchantability fitness for particular purposes or other warranty of quality, whether express of implied by law, is hereby excluded to the extent permitted by law. In no event shall the Company be liable for any incidental, indirect or consequential damages including, but not limited to, loss of profit, loss of use or production or loss of capital. The remedies of the Purchaser set forth herein are exclusive. The total potential liability of the company arising out of any contact or from manufacture, sale, delivery, resale, installation or use of any products shall not exceed the purchase price upon which liability is based.
Limitation of Remedies and Liabilities
To the fullest extent permitted by applicable law, the remedies provided here are the Purchaser’s sole and exclusive remedies for breach of this agreement by the Company. In no event will the Company be liable to the Purchaser for any loss or damages, including incidental, consequential, special or indirect damages suffered or incurred in relation to goods, services, recommendations and advice. In no event will the Company’s liability to the Purchaser ever exceed the total amount paid by the Purchaser for the product purchased.
Force Majeure
The Company shall not be liable for any losses or damages and shall be excused from any delay or failure in performance hereunder, caused by any labour dispute or disturbances, government order or requirements, acts of God, casualty, disaster, inability to secure materials and transportation, wars and other civil disturbances and other circumstances beyond its control including failure of its suppliers and/or subcontractors to perform. Circumstances which provide force majeure for the Company will be held to provide force majeure for the Purchaser.
Software Licence
All software products are licensed to the Purchaser on the Terms and Conditions on the applicable licence agreements. These licence agreements are provided with the software.
Limited Warranty
All hardware products come with a Limited Warranty which is included with the product.The terms of the warranty are included into these Terms and Conditions by reference.
Data Protection
By placing an order the Purchaser agrees that the Company may store, process and use relevant data collected from the order for the purposes of processing the order.
By placing an order the Purchaser also agrees that the Company may use the data to provide the Purchaser with information on goods and services that may be of interest.
If the Purchaser does not agree with such use they may contact the Company.
Governing Law and Jurisdiction
These terms of trade will be governed by and construed according to the law of New South Wales and the parties agree to submit to the jurisdiction of the courts and tribunals of or exercising jurisdiction in that State